10 months ago
It says that my package is delivered but it wasnt
Hello,I was waiting for a delivery yesterday and today i checked the package and it said that it was delivered yesterday 9 pm but i didnt get any package, is there a place where they put the package that isnt delivered? Or why it says delivered if i didnt get it cus i dont think they can give it to the wrong guy because they need to ask the DNI and all that, and I was all day at home so it wasnt because i wasnt there.Please someone help.
Oct 23, 2024, 8:14 PM
Sorry to hear that, zungud! Will you please reach out to our support team at help@geologie.com for assistance, if you haven't already? We'd be happy to touch base with our export partner for any additional info they may have. Some final mile carriers provide a photo of the delivery we may be able to access and verify.
